Shipping FAQ
Where do you ship from?
With the exception of shirts, all orders are shipped from our fulfillment center in Montana, USA.
How long will it take for my order to ship to my country?
For orders going to locations outside of the USA, you have two shipping options:
- Economy International: Packages are shipped via UPS Mail Innovations, which means that UPS ships the package to the destination country and then transfers it to the local postal service for delivery. It's the most affordable non-US shipping option we have at present, however delivery can take 2-4 weeks and any additional import duties are your responsibility.
- Standard International: Packages are shipped via FedEx. Delivery is within 6-10 business days and most customs fees should be included.
My order was lost. What should I do?
If you're located in the USA, please file a missing mail search request through the USPS. Our experience is that most USPS packages that have gone missing are found within a short time and delivered. If your package has not been delivered after 3 weeks, please contact us.
If you're located outside of the USA, please know that we are unable to initiate a search or file a claim on any packages shipped via UPS Mail Innovations (the Economy International option). Depending on your country, you may be able to file a claim yourself. If you need any documentation in order to do so, please contact us. If your order was shipped via Standard International (vis FedEx), we are able to file a claim, so please let us know as soon as you notice your package has been lost in transit.
What does it mean that your shirts are "print-on-demand"?
We work with a separate company who prints each shirt we sell at the time that the shirt is sold. This allows us to always have your size without having piles of shirts sitting in a warehouse. All of these logistics happen behind the scene, however, so when you place your order, it will simply show that you are purchasing a shirt. If you are located outside of the US, the system will enable your order to be printed and shipped from a more nearby location (i.e. from within the EU if you live in the EU), thus reducing shipping time and additional import duties.
If you purchase a shirt and also another product that will shipped to you, you will receive two packages, because the shirts are shipped from a different location from our other products. When you checkout, everything will be shown in one order and you will only pay once. The system will automatically calculate the correct amount of shipping, taking into consideration the cost to ship a shirt is separate from the cost to ship other products. You should receive two shipping notification emails with two separate tracking numbers.